Shipping & Delivery
Q: How much does shipping cost?
A: We are pleased to offer free standard shipping on all orders to any address within the United Kingdom.
Q: How long will it take to receive my order?
A: Our total delivery time is a combination of processing and transit time.
- Processing Time: Orders are typically processed and handed off to our shipping partner within 1-2 business days.
- Transit Time: Once shipped, orders are in transit for an estimated 5-7 business days.
- Therefore, you can expect to receive your order within a total of 5-7 business days.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can also check the status of your order at any time on our dedicated track your order
Q: Where do you ship from?
A: Our products are shipped directly to you from our trusted fulfilment partner’s warehouse located within the United Kingdom.
Q: Do you ship internationally?
A: Currently, we only ship to addresses within the United Kingdom.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-Day Return Policy. If you are not satisfied with your product, you can request a return within 30 days of receiving your order, provided the item is unused and in its original condition and packaging.
Q: How do I start a return?
A: To initiate a return, please contact our support team at peakpickszltd@gmail.com with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
Ordering & Payment
Q: Is my payment information secure?
A: Absolutely. Our store is built on the Shopify platform, which is certified Level 1 PCI DSS compliant. All transactions are SSL encrypted, and we do not store your credit card information. Your payment is processed directly through a secure, trusted payment gateway.
Q: Will I be charged sales tax?
A: We are required by law to collect sales tax on orders shipped to an address within the state of Wyoming (WY). No sales tax is charged for orders shipped to any other state in the Uk.
Products & General
Q: Are your products new?
A: Yes, all products sold by PeakPicksz are brand new and sourced from reputable suppliers.